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Shipping Policy

Shipping policy

Free Shipping:
FREE Standard ground shipping for orders over $ 75 on all merchandise.

Holiday Shipping:
To receive your order by 12/24, please reference the following shipping cutoff times:

  • Standard 3-Day Shipping – orders must be placed by Monday 12/20 at 10am ET
  • 2-Day Shipping – orders must be placed by Tuesday 12/21 at 10am ET
  • 1-Day Shipping – orders must be placed by Wednesday 12/22 at 10am ET

Order Status:
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on, sign in to access My Account that will contain your order information. You can also contact 5SBC Customer Service to track your order at 1 844-504-1511 or email us at CS@MY5STARBEAUTYCOLLECTION.COM
Hawaii | Alaska | Puerto Rico | Virgin Islands

Damaged Products:

If damage occurs to your product during shipment, contact us at 1-844-504-1511 or email us at CS@MY5STARBEAUTYCOLLECTION.COM. Please provide your order number and email address. Only online purchases from are accepted for returns. Refunds are processed within 3-5 business days, you will receive the credit within 3-7 business days, depending on your card issuer’s policies. Business days are Monday to Friday, excluding federal holidays.